Frequently Asked Questions (FAQs)
Find answers to common questions about ordering, compatibility, delivery and returns.
Ordering
How do I find the correct part for my vehicle?
Use the Make → Model Vehicle Finder on our homepage or search by part name, OEM number or product category.
If unsure, contact us before ordering.
Can I order without creating an account?
Yes. Guest checkout is available.
Can I cancel my order?
Orders may be cancelled before dispatch.
Please contact us as soon as possible.
Vehicle Compatibility
How do I know if a part will fit my vehicle?
Please verify:
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Vehicle make
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Model
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OEM number
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Product description
Vehicle finder results are provided as guidance only.
What is an OEM number?
OEM (Original Equipment Manufacturer) numbers are manufacturer reference numbers used to confirm compatibility.
I selected my vehicle but cannot find parts.
We may not yet have products listed for that model.
Contact us and we may be able to source the required part.
Delivery
How long does delivery take?
Standard Delivery:
2–5 working days
Express Delivery:
1–2 working days
Large body parts may take longer.
Do you offer free delivery?
Yes.
Free UK standard delivery is available on orders above £60.
How do I track my order?
You can:
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Check your account
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Use tracking emails
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Contact us via website chat
Returns & Refunds
Can I return an item?
Yes.
Unused items in original packaging may be returned within 30 days.
What if I ordered the wrong part?
Returns may be accepted provided the part:
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Has not been installed
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Remains unused
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Is returned in original packaging
My item arrived damaged.
Please contact us within 48 hours and include photographs.
Payments
What payment methods do you accept?
Available payment methods are displayed during checkout.
Is my payment secure?
Yes.
Payments are processed securely through Shopify and authorised payment providers.
Trade Accounts
Do you offer trade pricing?
Trade enquiries are welcome.
Please visit our Trade Enquiries page.
Can you supply bulk orders?
Yes.
Contact us for fleet, garage and business requirements.
Contact
How do I contact Maps Auto Parts?
Email: mapsautoparts@gmail.com
Phone: 07498 000 459
Address:
Maps Auto Parts
1336A Neath Road
Hafod
Swansea
SA1 2HN
Company Number: 17245636
Registered in England and Wales