Frequently Asked Questions (FAQs)

Find answers to common questions about ordering, compatibility, delivery and returns.

Ordering

How do I find the correct part for my vehicle?

Use the Make → Model Vehicle Finder on our homepage or search by part name, OEM number or product category.

If unsure, contact us before ordering.

Can I order without creating an account?

Yes. Guest checkout is available.

Can I cancel my order?

Orders may be cancelled before dispatch. Please contact us as soon as possible.

Vehicle Compatibility

How do I know if a part will fit my vehicle?

Please verify the vehicle make, model, OEM number and product description. Vehicle finder results are provided as guidance only.

Not sure? Send us your registration or VIN before ordering and we will check fitment for you.

What is an OEM number?

OEM (Original Equipment Manufacturer) numbers are manufacturer reference numbers used to confirm compatibility.

I selected my vehicle but cannot find parts.

We may not yet have products listed for that model. Contact us and we may be able to source the required part.

Delivery

How long does delivery take?

Standard Delivery: 2–5 working days
Express Delivery: 1–2 working days

Large body parts may take longer.

Do you offer free delivery?

Yes. Free UK standard delivery is available on orders above £60.

How do I track my order?

You can check your account, use the tracking link in your dispatch email, or contact us.

Returns & Refunds

Can I return an item?

Yes. Consumers can cancel within 14 days of receiving their order. Parts should be unused, not fitted and in original packaging, and return postage is paid by the customer unless the item is faulty or incorrect. See our Returns & Refunds page for full details.

What if I ordered the wrong part?

Contact us first and we will authorise the return. Please do not fit a part you are unsure about, as fitted parts may have their refund reduced.

My item arrived damaged.

Please contact us within 48 hours and include photographs.

Payments

What payment methods do you accept?

Available payment methods are displayed during checkout.

Is my payment secure?

Yes. Payments are processed securely through Shopify and authorised payment providers.

Trade Accounts

Do you offer trade pricing?

Trade enquiries are welcome. Please visit our Trade Enquiries page.

Can you supply bulk orders?

Yes. Contact us for fleet, garage and business requirements.

Contact

How do I contact Maps Auto Parts?

Email: [email protected]
Phone: 0330 043 4599

Address:
Maps Auto Parts
1336A Neath Road, Hafod
Swansea, SA1 2HN

Company Number: 17245636
Registered in England and Wales