Refund Policy
Last updated: 3 October 2026
We want you to get the right part first time. If something is not right, here is how returns work. Your statutory rights are not affected.
Check before you order
Please compare the OEM / part number and product photos with your existing part before ordering. Not sure it fits? Send us your vehicle registration or VIN and we will check fitment for you before you buy, free of charge.
Changed your mind or ordered the wrong part
If you are a consumer buying online, you can cancel your order within 14 days of receiving it. Let us know within that period, then return the item within 14 days of telling us.
- Please contact us first so we can authorise the return and give you the return address.
- You are responsible for the cost of returning the item. We recommend a tracked service, as we cannot accept responsibility for items lost in return transit.
- The part should be unused, not fitted, and returned in its original packaging.
- If a part has been fitted, used, damaged or handled beyond what is needed to inspect it, we may reduce your refund to reflect the loss in value, up to the full value of the item. This includes electrical parts that have been connected.
- If you return your whole order, we will also refund the original standard delivery charge (not any extra paid for express delivery).
Faulty, damaged or incorrect items
If your part is faulty, damaged in transit, or not what you ordered, we will put it right and cover the return cost.
- Please report damage in transit within 48 hours of delivery where possible, with photos of the packaging and the part.
- For faults, contact us as soon as you notice the problem.
- Depending on the issue, we will offer a replacement, repair or refund in line with your consumer rights.
Items we cannot accept back
- Parts made or cut to your specification
- Parts damaged after delivery through misuse or incorrect fitting
This does not affect your rights if an item is faulty or not as described.
Trade and business customers
The 14-day cancellation right applies to consumers only. For trade, fleet and business accounts, we will accept returns of non-faulty items within 14 days of delivery at our discretion, provided they are unused, unfitted and in original packaging. Returns must be authorised in advance, carriage is at the customer's cost, and a 15% restocking fee applies. Faulty items are always handled as above.
Refunds
Once we receive and inspect your return, we will refund you to the original payment method within 14 days. Your bank may take a few extra days to show the refund.
How to start a return
Email [email protected] or call 0330 043 4599 with your order number, the part, the reason for return, and photos if relevant. Sending items back without contacting us first may delay your refund.
Contact Us
Maps Auto Parts
1336A Neath Road, Hafod
Swansea, SA1 2HN
Email: [email protected]
Phone: 0330 043 4599
Company Number: 17245636
Registered in England and Wales